How to report fake support accounts impersonating your brand, platform by platform

How to report fake support accounts impersonating your brand, platform by platform

Each platform has its own route. Every report needs the same four things: the fake’s handle or link, screenshots, proof you are the brand, and your official handle.

Each platform has its own route. Every report needs the same four things: the fake’s handle or link, screenshots, proof you are the brand, and your official handle.

Each platform has its own route. Every report needs the same four things: the fake’s handle or link, screenshots, proof you are the brand, and your official handle.

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Before you report: collect the evidence once

Before you report: collect the evidence once

The fake

The fake’s exact handle, profile link, and the message or post that impersonates you, with screenshots showing the date.

Your brand

Your official handle, a link to your website listing it, and proof of brand ownership: a trademark registration number or a letter on company letterhead.

Any losses

If a customer lost money, their report and the destination link or wallet address.

How to report on each platform

How to report on each platform

Report every fake account, bot, channel and page separately, with the evidence above.

Report every fake account, bot, channel and page separately, with the evidence above.

X

Report the profile as impersonation, and file a separate trademark report if the handle uses your mark. Verified organizations get a priority queue. Expect suspension within days when the report is complete.

Telegram

Report the account, bot, channel and group separately from inside Telegram. For a cloned group or channel, also email Telegram's abuse address. Expect no acknowledgement and no SLA.

Discord

Turn on Developer Mode to copy the user ID, then file through Discord's Trust & Safety form under Impersonation. Report cloned server invite links too.

YouTube and Meta

Report the channel, comment or profile as impersonation. If you have Meta Brand Rights Protection, file there; it also covers ads. Ads are usually faster than profiles.

When to hand off

When to hand off

Reporting one fake a month is a task. Reporting several a week, across five platforms, with follow-up, is a job.

Reporting one fake a month is a task. Reporting several a week, across five platforms, with follow-up, is a job.

Doing it yourself
Volume
A few fakes a month
Finding fakes
Manual searching
Follow-up
Often skipped
Linked phishing sites
Report to the registrar and host yourself
Status
Your own list
Handing off
Several a week, across platforms
Found across X, Telegram, Discord, YouTube and Meta
Followed up and re-filed until the case closes
Blocked in wallets and browsers on confirmed sites
Monthly report of what is down and still live
Doing it yourself
  • Volume: A few fakes a month
  • Finding fakes: Manual searching
  • Follow-up: Often skipped
  • Linked phishing sites: Report to the registrar and host yourself
  • Status: Your own list
Handing off
  • Volume: Several a week, across platforms
  • Finding fakes: Found across X, Telegram, Discord, YouTube and Meta
  • Follow-up: Followed up and re-filed until the case closes
  • Linked phishing sites: Blocked in wallets and browsers on confirmed sites
  • Status: Monthly report of what is down and still live

After you report: the part most teams skip

After you report: the part most teams skip

Follow up

Most reports are not rejected; they are ignored. Keep a list of every report, its date and its status.

Re-file with new evidence

Re-file anything still live, adding new evidence such as fresh links or customer screenshots.

Report the site too

If the fake links to a phishing or drainer site, report it to its registrar and host. The account is the lure; the site is the loss.

Protect your community in the meantime

Protect your community in the meantime

Pin a message in your official channels naming your real admins and stating that support never DMs first. On Discord, tighten your server’s verification level and DM permissions for new members. On Telegram, hide the member list so scammers can’t find new joiners.

Pin a message in your official channels naming your real admins and stating that support never DMs first. On Discord, tighten your server’s verification level and DM permissions for new members. On Telegram, hide the member list so scammers can’t find new joiners.

Trusted by 100+ brands to protect their users from impersonation

Trusted by 100+ brands to protect their users from impersonation

The most targeted names rely on us to keep fake accounts and impersonators away from their communities.

The most targeted names rely on us to keep fake accounts and impersonators away from their communities.

“Keeping the Arbitrum community safe is an iterative and ongoing process that ChainPatrol has helped to simplify, as well as improve, with the removal of over 4000+ threats and scams.”

Arbitrum Foundation

@Eli_DeFi, Community Lead

“ChainPatrol stood out with their impressive reporting capabilities, an active and involved team, and superior wallet blocking integration.”

Consensys

Luker

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FAQ

Frequently asked questions

Common questions about reporting fake support accounts.

Report the account, bot, channel and group separately from inside Telegram. For a cloned group or channel, also email Telegram's abuse address with links, screenshots and proof of brand, such as a trademark registration. Expect no acknowledgement and no SLA, and re-file with new evidence if it stays live.

Report the profile as impersonation, and file a separate trademark report if the handle uses your mark. Include the handle, dated screenshots, proof you are the brand and your official handle. Most rejections are missing proof of brand ownership.

The fake's handle or link, dated screenshots, proof you are the brand such as a trademark registration or a letter on company letterhead, and your official handle so the platform can compare.

Teams usually hand off when someone is spending hours a week on it, or when a customer loses money to a fake that was already reported.

Still have questions? Book a demo and ask us directly.

Last updated: October 5, 2026

FAQ

Frequently asked questions

Common questions about reporting fake support accounts.

Report the account, bot, channel and group separately from inside Telegram. For a cloned group or channel, also email Telegram's abuse address with links, screenshots and proof of brand, such as a trademark registration. Expect no acknowledgement and no SLA, and re-file with new evidence if it stays live.

Report the profile as impersonation, and file a separate trademark report if the handle uses your mark. Include the handle, dated screenshots, proof you are the brand and your official handle. Most rejections are missing proof of brand ownership.

The fake's handle or link, dated screenshots, proof you are the brand such as a trademark registration or a letter on company letterhead, and your official handle so the platform can compare.

Teams usually hand off when someone is spending hours a week on it, or when a customer loses money to a fake that was already reported.

Still have questions? Book a demo and ask us directly.

Last updated: October 5, 2026

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