Brand protection for retail and e-commerce

Brand protection for retail and e-commerce

ChainPatrol is a fully managed brand protection service for retailers and e-commerce brands. Scammers copy your store, run ads with your products at impossible prices and pose as your support team, and your customers pay a store that isn’t yours. We find the fakes, block confirmed phishing sites, and take them down.

ChainPatrol is a fully managed brand protection service for retailers and e-commerce brands. Scammers copy your store, run ads with your products at impossible prices and pose as your support team, and your customers pay a store that isn’t yours. We find the fakes, block confirmed phishing sites, and take them down.

acme-outlet-sale.shop
Lookalike domain
Trail runner
$129$39
Weekend tote
$89$24
Wool overshirt
$149$45
Checkout
Copied product photos
Unrealistic discounts
Deceptive site ahead
This site has been reported for phishing and fraud.
Blocked in browsers
Store taken down
acme-outlet-sale.shop
Removed · confirmed offline
Detected
Blocked in browsers
Taken down

What targets your shoppers

What targets your shoppers

ThreatHow it reaches shoppersRelated page
Cloned online storesCopies of your site, products and photos on lookalike domains that take payment and ship nothingFake domains
Fake sale and clearance sitesPages promising huge discounts under your brand to collect card detailsImpersonation takedown
Fake ads on social and searchSponsored posts and search ads that use your products to send shoppers to a fake storeHow to report scam ads
Fake support accountsProfiles posing as your customer service to collect order details or offer fake refundsFake social media impersonation
Fake gift card and giveaway scamsPosts and pages offering free gift cards or prizes in your nameFake social media impersonation
Fake shopping appsCopycat apps on official stores and APK sitesFake consumer apps
Cloned online stores
Copies of your site, products and photos on lookalike domains that take payment and ship nothing
Fake domains
Fake sale and clearance sites
Pages promising huge discounts under your brand to collect card details
Impersonation takedown
Fake ads on social and search
Sponsored posts and search ads that use your products to send shoppers to a fake store
How to report scam ads
Fake support accounts
Profiles posing as your customer service to collect order details or offer fake refunds
Fake social media impersonation
Fake gift card and giveaway scams
Posts and pages offering free gift cards or prizes in your name
Fake social media impersonation
Fake shopping apps
Copycat apps on official stores and APK sites
Fake consumer apps
Cloned online stores
Copies of your site, products and photos on lookalike domains that take payment and ship nothing
Fake domains
Fake sale and clearance sites
Pages promising huge discounts under your brand to collect card details
Impersonation takedown
Fake ads on social and search
Sponsored posts and search ads that use your products to send shoppers to a fake store
How to report scam ads
Fake support accounts
Profiles posing as your customer service to collect order details or offer fake refunds
Fake social media impersonation
Fake gift card and giveaway scams
Posts and pages offering free gift cards or prizes in your name
Fake social media impersonation
Fake shopping apps
Copycat apps on official stores and APK sites
Fake consumer apps

How ChainPatrol handles it

How ChainPatrol handles it

One service covers every step, so your team reviews results instead of working a queue.

One service covers every step, so your team reviews results instead of working a queue.

01

01

Find

We monitor for impersonation of your brand across websites, newly registered domains, search and social ads, Instagram, Facebook, TikTok, X, official app stores and APK sites.

02

02

Block

Once we confirm a phishing or malicious website, we block it across security integrations within minutes. Major browsers such as Chrome, Safari, Edge and Firefox typically block it within 1–2 hours through Google Safe Browsing, so shoppers see a warning while the takedown runs. Blocking applies to web domains and URLs. Fake accounts and profiles are removed through platform takedowns.

03

03

File

We file takedowns with platforms, hosts and registrars on your behalf, with the evidence each one requires.

04

04

Follow up

We follow up with platforms until we’ve confirmed each case has been removed, and escalate and re-file whenever a provider stalls or rejects.

05

Ongoing reporting and visibility

You can follow every case in the ChainPatrol app, with a timestamped history of each step, and export case data as CSV or through the API.

How a fake store takes a sale

Most retail scams are a chain of fakes. We work every link of it, not only the store at the end.

01

An ad promises a deal

A sponsored post shows your products at a price that seems too good to miss.

Where we step in

Ads are reported to the platform.

02

The shopper lands on a copy

A lookalike site copies your store, product photos and checkout.

Where we step in

The site is flagged in major browsers.

03

Payment is taken

The shopper pays and nothing arrives.

Where we step in

The host and registrar get a takedown with evidence.

04

Fake support follows up

When the shopper complains, a fake support account asks for more details.

Where we step in

Impostor accounts are taken down.

Built for lean brand and e-commerce teams

Protection that runs in the background, across every brand and storefront you operate.

Approvals

Few approvals needed

Clear-cut fakes go straight to takedown. Borderline cases come to you first, so a small team isn’t buried in reviews.

Coverage

Every brand and storefront

Monitor several brands, regions and storefront domains under one setup.

Setup

No integration needed

Setup takes a Letter of Authorization and a list of your official domains, stores and accounts. Nothing touches your e-commerce platform.

Applied to your policy

Scope

Set around your legal standard

Anything that uses your name or logo, or claims to be you, is pursued.

Community

Your community is left alone

Commentary, discussion and fan accounts that don’t claim to be you aren’t touched.

Review

Automation plus people

Automation handles volume. Our operations team handles judgment calls, and decisions that need you come back for a quick approval.

Frequently asked questions

Yes. Lookalike store domains are detected, blocked in major browsers once confirmed, typically within 1–2 hours through Google Safe Browsing, and taken down with the host and registrar.

Yes. Fake ads on Meta and Google that impersonate your brand are reported through the platforms’ takedown processes, along with the sites they send shoppers to.

ChainPatrol focuses on impersonation: fake stores, ads, accounts and apps that pose as your brand. Counterfeit product listings inside marketplaces aren’t part of standard coverage.

Yes. You can start with one brand and add brands, regions and storefront domains as you go.

Very little. Analysts review findings and file takedowns. Clear-cut fakes go straight to takedown, and only borderline cases come to you for approval.

A signed Letter of Authorization, so we can file takedowns on your behalf, and a list of your official domains, apps and accounts, so nothing legitimate is reported by mistake. No integration into your systems is needed.

Frequently asked questions

Yes. Lookalike store domains are detected, blocked in major browsers once confirmed, typically within 1–2 hours through Google Safe Browsing, and taken down with the host and registrar.

Yes. Fake ads on Meta and Google that impersonate your brand are reported through the platforms’ takedown processes, along with the sites they send shoppers to.

ChainPatrol focuses on impersonation: fake stores, ads, accounts and apps that pose as your brand. Counterfeit product listings inside marketplaces aren’t part of standard coverage.

Yes. You can start with one brand and add brands, regions and storefront domains as you go.

Very little. Analysts review findings and file takedowns. Clear-cut fakes go straight to takedown, and only borderline cases come to you for approval.

A signed Letter of Authorization, so we can file takedowns on your behalf, and a list of your official domains, apps and accounts, so nothing legitimate is reported by mistake. No integration into your systems is needed.

See which fakes are targeting your shoppers

See which fakes are targeting your shoppers

Get a free scan, or book a 30-minute demo.

Get a free scan, or book a 30-minute demo.