Support

Support

Pick the path that matches your situation.

Every request reaches a human analyst, and most get a first reply within one business day.

Dispute a Block

Your site, app, or address is flagged and you believe it is a mistake.

Report a Scam

Submit a phishing URL, malicious address, or impersonation account for review.

Read the Docs

Integration guides, API reference, and answers to common questions.

Press, Legal, & Partnerships

Media enquiries, legal notices, and partner integrations.

Contact Support

Fields marked as * are required.

FAQ

Support FAQ

Answers to the most common questions about contacting ChainPatrol support.

Contacting Support

Use the form above and our team will respond by email. For urgent, active incidents, mention the word urgent in your message so we can prioritise it.

Most requests are answered within one business day. Active takedown and incident escalations are triaged faster, typically within hours.

Pick the request type that best matches your enquiry, then give us the specifics. For threats or disputes, share the affected brand or domain, links or screenshots, and when you first noticed it. For press, legal, or partnership enquiries, include your organisation, your role, and any deadline. For product, API, or integration questions, tell us what you are building and where you got stuck. The more detail you provide, the faster we can act.

Warnings & Disputes

A warning appears when an asset has been reviewed by our team and marked as unsafe. If you own the asset and believe this decision was made in error, you can file a dispute. Include a description of your website and an explanation of why it’s safe.

Submit a dispute through our dispute page. The more context you provide about your site and its purpose, the faster we can review it.

Most disputes are resolved within a few hours, though more complex cases can take up to 24 hours. Providing detailed information about your website upfront helps expedite the review.

Reporting Threats

Yes. Anyone can report a phishing site or impersonation account through our security portal, and you can also run a free check with our free scan.

Submit a report to ChainPatrol through our security portal.

Access & Inquiries

ChainPatrol is available to organizations. To get started, book a demo with our team.

Submit a request through the form above and select “Press, Legal, or Partnerships.”

Developers

Yes. Visit our developer documentation to learn more about ChainPatrol and how to integrate.

Still have questions? Book a demo and ask us directly.